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Policies » Section G: Personnel » GBK/GBK-R: Employee Complaints And Grievances

Policy Date: 04/06/2023

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CSD File: GBK
CANDIA SCHOOL DISTRICT
EMPLOYEE COMPLAINTS AND GRIEVANCES

The Board will establish an orderly, well-defined grievance procedure for the resolution of
problems derived from application of the Board policies and district regulations. Grievances will
be handled expeditiously in accordance with the procedures approved by the Board.

The machinery set up for the resolution of “grievances” in collective bargaining agreements
between the Board and recognized employee organizations will apply only to grievances as
defined in the particular agreement.

Adopted: November 2, 2000
Reviewed: April 6, 2023

CSD File: GBK-R
CANDIA SCHOOL DISTRICT
EMPLOYEE COMPLAINTS AND GRIEVANCES

A complaint* is an assertion by an employee that there has been a violation, misinterpretation, or
misapplication of district policies, regulations and procedures, existing laws, or other actions that
adversely and directly affect the employee personally and/or his/her work.

It is the intent of this procedure that employee complaints will be identified and corrected at the
earliest possible time, and at the lowest level of supervision.

Complaint processing should be viewed as a positive and constructive effort which seeks to
establish the facts upon which the complaint is based and come to a fair conclusion. Employees
will not be discriminated against nor will retaliation be attempted against an employee because
he/she filed a complaint.

Procedures

Complaints will be processed according to the step-by-step procedures outlined below:

1. Working Site Level (Step 1)

a. A complaint will be presented orally and informally to the immediate supervisor. If the
complaint is not promptly resolved, it will be submitted in writing to their immediate
supervisor, using the Employee Complaint Form.
b. Within five (5) workdays of receiving the complaint, the immediate supervisor will
render a decision, in writing, using the Complaint Response Form, to the complainant
and the person or persons originally involved in the complaint.

2. Site Level (Step 2)
a. Within five (5) workdays after receiving the decision at Step 1, the complainant may
appeal the decision, in writing, to the appropriate Principal.
b. The Principal will, in conjunction with Human Resources, within ten (10) workdays of
receipt of the appeal, investigate and render a decision, in writing, to the complainant,
the immediate supervisor and to the person or persons originally involved in the
complaint.

3. District Level (Step 3)
a. Within five (5) workdays after receiving the decision at Step 2, the complainant may
appeal the decision, in writing, to the Superintendent or official designee.
b. The Superintendent or official designee will, within ten (10) workdays of receipt of the
appeal, investigate and render a decision, in writing, to the complainant, the Principal, or
immediate supervisor, and to the person or persons originally involved in the complaint.
Such decisions will be final.
c. The Superintendent, at his or her discretion, may decide if any complaint merits notifying
the school board and do so.

*Note: Other procedures are followed for the processing of grievances as defined in
collective bargaining agreements. Such procedures are set forth in agreements with staff
units.

Adopted: November 2, 2000
Revised: April 6, 2023